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3.11 - Damages and Shortages |
To define the procedure for reporting the receipt of damaged goods or shortages not discovered by the Receiving Department.
All materials, supplies, and equipment
delivered to
Damages and shortages must be reported within five (5) days of delivery to the vendor for credit card purchases by the Requesting Department.
The Requesting Department and the Purchasing Department will coordinate any claim with the vendor and/or the carrier for non-credit card purchases. The Purchasing Department must be notified within five (5) days of product delivery.
When damage or shortage is discovered, the involved department should immediately notify, in writing, the vendor for credit card purchases and the Purchasing Department for all other purchases.
It is extremely important to keep all containers, packaging material, wrappers, and packing slip for possible inspection in making a claim.
Revised 3/02, 1/05